Great product, terrible support.
This is an oxymoron where the second term obliterates the first. The same could be said about a crack dealer.
We do see our fair share of software/scenery issues and although ATC and AI have come up many, many times, this is the only thread at FSDeveloper that includes the terms "VoxATC" and "AI traffic" - that seems odd, for such reportedly buggy software. Checking the website, I expect the "News" section to be blank, or cobwebby, or state something about planned compatibility to the new P3D simulator, but instead I see a very up to date timeline of patches and updates, about every 4 months, the most recent being Sept 7th. Did you look here, mikced?
http://voxatc.com/Home.aspx/News
To me that does not seem like terrible support. Here from the product update page and yes, mikced, this is research I am doing that you, almost certainly, should have done:
Update to 7.4 to fix the following issues:
Incompatibility with P3D V4 add-ons that use its new facilities
Incorrect behaviour at the end of vectors to the an ILS approach in Europe
Faulty sppech recognition issues at some airports
Incorrect handling of scenery layers so that add-on airport data not used properly
Does that last statement look at all familiar or pertinent? ADDON AIRPORT DATA NOT USED PROPERLY? It looks to me like there is a strong possibility that you are still using version 7.4. It's probably the author's fault for not adding an automatic updater nor emailing your mom to remind you to check for updates and I will be so contrite to learn I've jumped to the wrong conclusion. Please confirm that you are using version 7.41.
Let me offer you one scintillating piece of advice about support and patches; the author has to be VERY responsive to customer issues, in order to know he even needs to release a patch that addresses incompatibility between 3rd party products. For him, the entire process took two months - which to me, is incredibly rapid and responsive. My interpretation of his reputation/credit rating, based on your testimony, went from abysmal to stellar after that discovery. I'm now wondering about the so called "community," because a patch to address 3rd party issues is most definitely a reply to support issues, who else would he be making the patch for?