Hi, John? It looks like you are trying to make a support request for ADE. This is a developers website and ADE, as you are probably already aware, is one of the softwares developed here to help developers. What do you know, Jon develops developers and he's so busy at it, he doesn't check all the forums. I think the one you want is here: https://www.fsdeveloper.com/forum/forums/airport-design-editor.95/
Also, if you include some of the context of your situation in your support request, someone that has familiarity with the same problem might be able to get you an answer quicker, in the event Jon is exceptionally busy.