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MSFS MS Marketplace

pinkjr

pinkjr

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1,157
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us-texas
Hi,

Was wondering if anyone has had similar issues. I have been trying to publish my first MSFS scenery through a third party publisher, and it has been a nightmare dealing with MS.

MS uploaded the scenery to the marketplace and some customers complained that they couldn't download it, while others had no issues at all. I ended up providing direct links to the scenery to paying customers as MS doesn't have a solution. They pulled my scenery out and for some reason they cant solve the issue, which is clearly on their end.

Thinking about just ditching Marketplace, problem is that a lot of my customers are on XBox and there is no other way of getting the product to them.

Anyone has had similar experiences?

So annoyed.
 
You should have a contract with your third party publisher , I would "talk" with them (I guess the ingestion is on their side?)

And I would definitely open a ticket at Devsupport in orther to try to check where the issue is
 
mamu said:
You should have a contract with your third party publisher , I would "talk" with them (I guess the ingestion is on their side?)

And I would definitely open a ticket at Devsupport in orther to try to check where the issue is
Click to expand...
The 3rd party has been very helpful. MS is of no help. They are pretty useless for such a dedicated product team.
 
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