Troubleshooting

stonelance · 23 Jan 2015

This is a guide to help people who have common issues, such as installation problems.

Installation:
Problem: The Flight Toolkit fails to install with the error that it can't find Flight.exe
Solution: Make sure you have Flight installed. If you are not sure you can install it form here: http://go.microsoft.com/?linkid=9800616

Problem: The Flight Toolkit fails to install with the error that Flight.exe is the wrong version
Solution: This can happen if you previous installed Flight prior to the last update for it came out, and never ran it again before the Flight servers were shutdown. Your best option in this case is to uninstall Flight, and then reinstall it form this link: http://go.microsoft.com/?linkid=9800616

Problem: The Flight Toolkit fails to install with an generic error
Solution: Look for the installer log files in %temp%. There should be several that start with "Flight_Toolkit_<some numbers that represent a date>_". Please email them to flighttoolkit+support@gmail.com, and make sure to include the one that ends with "_FlightToolkitSetup.msi.log"

FSX Conversion:
Problem: Some scenery such as the Golden Gate bridge do not show up in Flight.
Solution: It has been reported that this happens if you try to use a folder in your user directory as the output folder. Make sure you use a folder that is not in "C:\Users", "C:\Program Files" or "C:\Program Files (x86)".

Running Flight:
Problem: The DLC that is enabled in Addon Manager doesn't show up in Flight.
Solution 1: Check the log file in %appdata%\Microsoft\Flight\ContentErrors.log to see if there are any relevant errors about the addon.
Solution 2: Check to see if you have both the Steam and the standalone version of Flight installed. If that is the case you will need to uninstall the Flight Toolkit, uninstall the Steam version of Flight, and then reinstall the Toolkit. Launch the standalone version of Flight afterwards and you will hopefully have working addons.

Michael L. Jensen · 14 Aug 2015

Stonelance,

My problem is more basic than getting the Flight Toolkit to work with MS Flight--for me, when I attempt to start Flight, I get the wait cursor icon briefly, then nothing. No errors, logs or even crashes are generated, as far as I know. While I could spend considerably more time troubleshooting, after spending the majority of one day and part of the next trying to get Flight to work in Windows 8, I don't have the time to put into it to fix the problem; however, if there is an easy fix that I am overlooking, then any direction would be most appreciated.

I have upgraded to Win10, but retrying Flight gives me the same result.

Thank you for your time and any recommendations.

- Geistjaeger

stonelance · 14 Aug 2015

Not sure. I would try uninstalling everything and making sure flight works on it's own without the toolkit installed if you can. Also, check the windows error logs for issues.

Michael L. Jensen · 15 Aug 2015

Have uninstalled both and reinstalled Flight only...no luck in starting...

Did manage to locate windows event logs--the following is an app crash report: Report.WER
Version=1
EventType=APPCRASH
EventTime=130840808806924078
ReportType=2
Consent=1
UploadTime=130840808808409698
ReportIdentifier=f8b29460-42f8-11e5-bed2-b8763f4162d2
IntegratorReportIdentifier=44d646e5-6097-4d22-a17e-4126d32c33cc
WOW64=1
NsAppName=Flight.exe
Response.BucketId=13ab7b62f806f3fc3c0b277a20e01e81
Response.BucketTable=1
Response.LegacyBucketId=74274085069
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Flight.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.1.30063
Sig[2].Name=Application Timestamp
Sig[2].Value=5052284a
Sig[3].Name=Fault Module Name
Sig[3].Value=mfc100u.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.40219.325
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4df2e0e6
Sig[6].Name=Exception Code
Sig[6].Value=c00001a5
Sig[7].Name=Exception Offset
Sig[7].Value=00263c5e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=95cd
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=95cdbe6375c804b4b2b431381274ec28
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9aa1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=9aa1a14d78f8a96cdc84b7f71185d51b
UI[2]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\Flight.exe
UI[3]=Flight Application has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\Flight.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\mfc100u.dll
LoadedModule[6]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\d3dx9_43.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\msvcrt.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[10]=C:\WINDOWS\SYSTEM32\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\USER32.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\ADVAPI32.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\SHLWAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\DSOUND.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\ole32.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\XINPUT1_3.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\xlive.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\PSAPI.DLL
LoadedModule[26]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\sqmapi.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\SHELL32.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll
LoadedModule[30]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\steam_api.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[32]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10240.16384_none_d15682eeaf714889\gdiplus.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\shcore.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\WS2_32.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\CRYPT32.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\NSI.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\IMM32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\WINTRUST.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\MSCTF.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\COMDLG32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[47]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\COMCTL32.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[50]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9158_none_5091b51ebcb97cdc\MSVCR90.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[53]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\MSVCP100.dll
LoadedModule[56]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9158_none_5091b51ebcb97cdc\MSVCP90.dll
LoadedModule[57]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\fmodex.dll
LoadedModule[58]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\fmod_event.dll
LoadedModule[59]=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\fmod_event_net.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[62]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Flight Application
AppPath=C:\Program Files (x86)\Microsoft Games\Microsoft Flight\Flight.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=2169677A1DE5F5E8E1348ED29094D9AF

Trying to reinstall C++ Redistributable--attempting to fix mfc100u.dll problem. Any other ideas?

GHD · 15 Aug 2015

C:\Program Files (x86)\Microsoft Games\Microsoft Flight\... ?

Michael L. Jensen · 16 Aug 2015

Not sure what the question is, George. That's the location that GFWL installed the program--thought it a bit odd, considering it should be a 64-bit program, but don't know for sure. I had previously had Flight working in Win8 about a year ago, then tried using it again about a month ago--I'm sure that there was some update from Microsoft that had unsettled things, but I've no idea what.

Tried a couple different versions of the C++ Redistributable, but nothing worked (mfc100u.dll was replaced with new versions each time--I tried 2010, 2011 and 2013 redistributables). I thought given the expertise with working with the platform before, something might have looked familiar to Stonelance. Not sure what else to try...

GHD · 16 Aug 2015

That folder is usually well protected in W10.

stonelance · 17 Aug 2015

I might be able to get more info from the bucket id number, but I don't have time to look into it right now. It may be a month before I can really look into it. I believe I have run Flight on Win 10 without problems though, so it may not be Win 10 specific.

Are there any useful messages in the Microsoft Flight ContentErrors.log?