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FSXA Online purchase FAIL

JPetroSS

JPetroSS

Messages
520
Country
greece
Hello guys,

recently I purchased online Cielosim's AEHDX.

The problem is that I never got a download link for the product!
I just have a receipt that "I paid....."
I've been trying to contact them for days, but I still haven't heard of them.
Is there anything one can do in such a case?

P.S Sorry to post this, but I thought I could seek for some help here.

Peter
 
Well tht is not good. However I would say that only the developers can resolve the problem. Sometimes, if you use a credit card then that company may share liability. This may be down to national laws however and probably the minimum sale is more that the cost you had to pay.
 
Paypal will refund your money if you got screwed and used them to pay with. if you used any of the major cards, they will also refund your money. you simply file a claim with them, and they will handle it. Very simple. Been there, done that. if you used an online check, your bank has same procedure...just notify them you never got what you paid for, and they will handle it from there. Can take a few weeks, but I have never had it take more than a few days.

Greg
 
Be VERY careful now adays. One of the biggest scams on the net, is "Pay and no delivery" lately, though if it's a developer -- I'd like to think they're trustworthy.

You can put a stop payment too on the credit card.

Was it from their site? Was it a vendor? You may want to see where they're located, especially with the earthquake in Japan, that might be interferring with things

Hope you get the issue resolved with them and they're professional about it.

Good luck!

John Thuot II
Archangel Productios
Team Lead/Founder/Texture Artist
 
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